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| Overview Of Store |
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President & Marketing
Randy King
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Vice President Retail Sales Manager
David J King
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Music PLAY Director
Leigh Ann Turro
-- Manages the Music PLAY childrens' learning program.
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Senior Sales Associate
Ben King
-- Responsible for customer service and sales as well as maintainance and merchandising of the store front.
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Director of Repair
Keith Ramsden
-- Repairs and maintains store rentals and customer's products.
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Returns
Simple product returns within 45 days:
Please contact us at 1-800-747-5464, or e-mail us, to obtain a Return Authorization Number.
When returning items, please use the original packaging and boxes to return the merchandise to us. We recommend using FedEx or UPS. Be sure to cover the original shipping address on the outside carton. For your protection, be sure to retain the tracking number. Please insure the package for the value of the merchandise.
Unfortunately, we cannot refund your original shipping charges.
Send your return to:
King Music, Inc.
(Your RMA#)
670 W Broadway
Bradley, IL 60915
For a return for a damaged/defective product, contact us within 72 hours for assistance.
For exchanges or returns on Oversized Items in Multiple Boxes or larger than 40 LBS, or return of an international shipment: call us at 800-747-5464.
All woodwind and brass instruments that are returned are assessed a $10.00 sterilization fee. Instruments priced over $3000.00 are assessed a $20.00 fee.
All mouthpieces and bows are assessed a $4.00 fee. Mouthpieces priced over $300 are assessed an $8.00 fee.
Microphones, wireless products, recording equipment (Multi track, Hard Disk, DAT, CD, Tape Recorders and Duplicators) are returnable for store credit only.
Restock Fees
Items that are returned in a condition less than described will be assessed a 15% restocking fee. Order shipments that are refused are subject to a 15% restocking fee.
Non-returnable items
Copy protected material such as sheet music, videos, software, sample libraries
Recording Media and Computers: Cassettes, reels, DAT tapes, Mini-discs, CDR’s
Drumheads, drum sticks, cleaning and care products, rosin, tubes, strings
Reeds, harmonicas, pitch pipes, ear plugs and other in ear monitors
Returning Items Damaged in Shipping
Your order is carefully packed to exceed FedEx and USPS shipping requirements. If an item arrives damaged:
Call us within 72 hours for return instructions. To qualify for return shipping, you must notify us of any problems within 72 hours of receipt.
Repack using all original packing materials and boxes. Include all original packaging, accessories (e.g. power adapters, mouthpieces, etc.) and paperwork (e.g. owner's manual, warranty card, etc.).
We will arrange to have FedEx or UPS pickup the item and carefully inspect it for shipping damage, before returning it to us. Upon receiving the returned merchandise, we will send out a replacement.
When to expect your credit or refund
Your return will be processed within 5-7 business days once it is received. Your merchandise refund or credit will be posted to your credit card. Most credits are viewable on your credit card account within five business days. If you paid with a check or money order, you will be sent a refund check. Please allow 14 days for processing
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King Music, Inc.
670 West Broadway
Bradley, IL 60915
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| Mon |
10:00a - 8:00p |
| Tue |
10:00a - 8:00p |
| Wed |
10:00a - 8:00p |
| Thu |
10:00a - 8:00p |
| Fri |
10:00a - 7:00p |
| Sat |
9:00a - 4:00p |
| Sun |
Shop Online |
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